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Troubleshooting Guide: Static & Distorted Audio When Connecting Mate Pro to Mac

June 24, 2026

Issue Description

When recording with Mate Pro connected to a Mac, you may encounter distorted sound or constant buzzing/static noise. This problem is caused by incorrect audio sample rate settings. Switching the sample rate to 48000Hz will resolve the issue completely.

Step-by-Step Instructions

 

1.Open the system menu and launch Audio MIDI Setup.

 

 

2.Select USBAudio1.02, then change its format to 48000Hz.

 

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