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Shipping & Return

Your Right to Return the Products

1.1 If you are not satisfied with any Product or the terms of any entitlement to Services you have purchased from us, you may return the Product to us or cancel the entitlement to Services and obtain a refund of the price of the Product returned or Service entitlement if you contact us within 10 Working Days of delivery of the Product to you or within 10 Working Days of your purchase of the entitlement to Services. However, you may not return a Product to us and claim a refund if the Product concerned is Software which we supplied to you sealed and unused and you have broken the seal. You may not obtain a refund of the purchase price of a Service entitlement if you have commenced use of the Service.

1.2 In order to exercise your option to return a Product or entitlement to Service you are not satisfied with, you must telephone us on 008618165710592 between 09:00 and 18:00 Mondays to Fridays, to make arrangements for return. You must return the Products in their original packaging and the Products must be undamaged. You must obtain and retain a signed copy of delivery documentation from the carrier at the time of collection.

1.3 Provided the Products are returned to us undamaged we will refund the price paid for the Products you have returned.