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GT1 cannot get the voice remote to turn on.

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Post time 2019-03-14 14:15:57 | Show all posts |Read mode
Hello, please help
purchased two Beelink GT1 MINI TV Box with Voice Remote - Black 4GB DDR4+64GB ROM EU PLUG ....every thing works except I
cannot get the voice remote to turn on... when I click on the mic button and say play video or ask for weather...
google assistant  sits waiting for a command ...build is 115NO
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Post time 2019-03-15 10:18:48 | Show all posts
After pressing the voice button on the remote control, it takes a little time for the voice assistant to start. After the voice assistant is fully activated, the voice can be input. This problem is being optimized by our engineers.
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 Author| Post time 2019-03-17 07:25:29 | Show all posts
The voice assistant starts and is activated when I pressed the voice buttom but it does not receive the instruction unless  I keep the voice buttom pressed during when I speak. Then it works well. Thanks
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