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No Video Signal - Please Help!!

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Post time 2020-01-31 07:02:59 | Show all posts |Read mode
Hello

So I got my new Beelink GT King Pro a couple of days ago and it has been giving me troubles. It work perfectly when I plug it directly into my TV via HDMI but whenever I try to plug it into one of the HDMI ports on my Samsung Q90R Soundbar I get no video signal. My soundbar is connected to my Hisense R8 TV via HDMI ARC so the video signal should pass through to the TV no issues.

My 2-3 year old MXQ Pro 4k android box outputs a video signal when plugged into my soundbar this way and so does my PS4, in fact every device I have tried with the exception of this Beelink GT King Pro has worked fine when connected into my Soundbar via HDMI.

This is really annoying me as I shouldnt have to connect directly into my TV!! Any help would be greatly appreciated, thanks.

Aza
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Post time 2020-02-05 16:33:52 | Show all posts
Hi!

I'm at the same boat, except mine is GT-King not Pro.
After awhile, and so many tests i found, this is Android or Firmware problem, not hardware because it's working perfectly with coreelec.
Beelink GT-King firmware 906P0
Samsung HW-q90R soundbar
Samsung Q6 series (2018) Qled 4k TV.

Rruzsi
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Post time 2020-03-12 16:10:00 | Show all posts
????????????? Please!
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Post time 2020-04-06 22:31:59 | Show all posts

Beelink support, please?! :(
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Post time 2020-04-07 10:59:18 | Show all posts
rruzsi replied at 2020-04-06 22:31
Beelink support, please?!

Hi, have you tried to update the firmware to the latest version? The latest firmware is currently 909P0
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Post time 2020-04-08 17:29:37 | Show all posts
Than You!

I've not tried yet, I'm gonna try and report back,
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Post time 2020-04-17 04:16:12 | Show all posts
I'm very sad, but the issue still exists. Firmware 909P0
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Post time 2020-04-17 13:44:11 | Show all posts
rruzsi replied at 2020-04-17 04:16
I'm very sad, but the issue still exists. Firmware 909P0

We have received this kind of problem from users, and we are testing to fix it
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Post time 2020-04-20 15:17:57 | Show all posts
beelink replied at 2020-04-17 13:44
We have received this kind of problem from users, and we are testing to fix it

Thank You!

I'm waiting with patience.
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Post time 2020-05-01 17:48:57 | Show all posts
This might be related to the problem I have when I switch off my tv and turn it on again; video signal is lost. This does not happen when I use OpenElec from this device. So there seems to be a bug in the HDIMI drivers in the firmware.
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